Need Help?

Please see information below that may assist with your query:

eLearning

If you have a procedural query or you are unsure what learning you should complete in SuccessFactors please speak with your Line Manager.

If you have a technical query regarding Learning in SuccessFactors please contact the Woolworths IT Service Desk on 1800 008 584.

Please note: if you are accessing eLearning in store and work in Big W or Masters, you need to ensure you are using the Google Chrome browser (not Internet Explorer) via the Citrix network.

Payroll

If you have a query regarding your pay (including payment summaries, incorrect pay, and change of details) please contact People Advisory via phone - 1800 654 112 (option 5 - ​1) or click here to submit a query.


2014 / 2015 Payment Summaries - available from 1 July 2015!

If you're a Woolworths salaried employee, this year you will have two (or more) Payment Summaries. One you will find in AllYours and one in SuccessFactors. You will need both for your tax return.

If you're a non-salaried employee, your Payment Summary will be available via AllYours.

Not sure where to find them? Click here for further information and the FAQs .

Share Purchase Plan

If you have a query regarding your shares please contact the Share Registry via email - shareregistry@woolworths.com.au.

STIP Plan

If you have a query regarding your STIP Plan please click here to submit a query to the People Services Remuneration Team.

Google+

Please click here to refer to the Google FAQ's for all Google+ access issues.

If you have a query or need to log a fault regarding your Google+ account or have issues creating a Google + account please click here

WOW People Rewards Card

If you have a query regarding your WOW People Rewards Card please contact the Everyday Rewards Team via phone 1300 101 234

Employee Relations / Human Resources

If you have a query regarding an employee relations matter (including complaints and grievances) please speak with your Line Manager or contact People Advisory via phone - 1800 654 112 (option 5 - ​4)​ or click here to submit a query.

Rosters

If you have a query regarding rosters (including not being allocated shifts and incorrect rosters being displayed) please speak with your Line Manager to ensure you have been correctly rostered and for the correct store.

If you have a technical query regarding your rosters please contact the Woolworths IT Service Desk on 1800 008 584.

Uniforms

If you have a query regarding uniforms please contact the following depending on your division:

AllYours Account / AllYours ePayslip Query

Please click here for assistance regarding your AllYours Account or AllYours ePayslip query.