COUNTRY OR DELIVERY REGION	ESTIMATED DELIVERY TIME	SHIPPING COST
Spain (Peninsula and Balearic Islands)	24 to 72 business hours*	3.90 € · Free from 40 €
Portugal	2 to 7 business days	4.90 € · Free from 65 €
Austria, Belgium, Czech Republic, Luxembourg, Netherlands, Monaco, Denmark, France, Germany, Italy	3 to 5 business days	13.90 € · Free from 130 €
Poland, Slovakia, Slovenia, Switzerland	3 to 5 business days	16.90 € · Free from 160 €
Bulgaria, Finland, Ireland, Latvia, Romania, Sweden	4 to 7 business days	30.90 € · Free from 200 €
Bosnia and Herzegovina, Cyprus, Greece, Hungary, Iceland, Kosovo, North Macedonia, Norway	4 to 7 business days	34.90 € · No free shipping

During promotional campaigns such as summer sales, black friday and the Christmas campaign. Delivery times may be affected by the volume of orders handled by courier services.

*IMPORTANT: Orders that include samples, whether individual samples or customized sample kits, require between 3 and 5 business days of preparation.

This period applies only to the handcrafted preparation of the samples. After that, you must add the usual shipping time according to your country or region.

We prepare your order quickly

We will always try to have your order ready and shipped within the following 24 hours (business day) after payment has been validated.

Our orders ship from Barcelona

We prepare all orders with great care from our warehouse located in Barcelona. We follow the business calendar of this city, so public holidays in Catalonia or Barcelona do not count as business days for us.

Orders that include samples, whether individual samples or customized sample kits, require a special preparation time.

All samples are prepared and filled by hand in our workshop, so this type of order needs between 3 and 5 business days before being shipped.

This timeframe applies only to the artisanal preparation of the samples.

After that, you should add the usual shipping time depending on your country or region.

During high-demand campaigns (such as Christmas or Black Friday), this preparation time may increase slightly due to order volume.

When your order is delivered to a GLS pickup point, you have 7 calendar days to collect it.

If it is not collected within that period, GLS will automatically return the parcel to our warehouse. Once we receive it, you can choose between two options:

1. Have your order sent again

We can resend it. You will only need to pay the shipping costs again (€3.90), even if the original shipping was free.

2. Request a refund

We will refund the amount of the products using the same original payment method.

(Shipping costs are not included in the refund.)

Yes, you have 15 calendar days from the moment you receive your order to return it.

For us to accept the return, the product must be:

• Unopened and unused
• In its original box and packaging
• With all its components (if it included a gift or sample, those must also be returned)

Important: Individual samples and sample kits cannot be returned.

What if I already opened or used the product?

We can still process it, but the following will be deducted from the refund:

• 20% of the value if it is perfumery.
• 50% of the value if it is cosmetics.

It’s very easy, just 3 steps:

1. Request the return

Log in to your All Yours account and request the return. Access it through this link: https://account.allyours.com

2. Wait for our confirmation

Our team will review your request (usually in less than 24 hours). If everything is correct, we’ll send you an email confirming it.

3. Take your package to a GLS drop-off point

You’ll receive an email from GLS with a QR code. You just need to pack the product securely in its original box and take it to any GLS drop-off point that suits you. Show the QR code and they’ll take care of the rest.

Las compras en tienda solo pueden devolverse en la misma tienda donde las hiciste (no online).

• Plazo: 15 días desde la compra.
• Imprescindible: presentar el ticket o justificante de compra.
• Estado: solo se aceptan productos sin abrir y sin usar, en su embalaje original.
• Coste: ninguno, la devolución en tienda es gratuita.
• Reembolso: se realiza en el momento, en la tienda, al mismo método de pago que usaste.

We’re very sorry this happened. Write to us as soon as possible at hello@allyours.com or via WhatsApp.

We will need:

• A photo of the product and its packaging
• Your order number
• A brief description of the issue

We’ll review your case right away and give you a solution.

At the moment, we don’t make direct exchanges, but it’s very simple:

1. Request a return for the product from your account
2. Once it’s approved and we’ve received the product, we’ll process your refund
3. Place a new order with the product you want

That way, you’ll get exactly what you’re looking for as soon as possible.

Yes, as long as we haven't prepared or shipped it yet. Write to us as soon as possible at hello@allyours.com or via WhatsApp, and we'll try to stop it.

Discount codes are not combinable with one another.

This includes, without exception:

• Promotional discounts
• All Yours Club discounts
• 10% off your first purchase
• €20 voucher linked to the purchase of the sample kit
• Discount codes or other commercial promotions
  

Only one discount per order can be applied.

They also do not apply to samples or sample kits, or to products on promotion.

Excluded products from promotions

Sample kits and individual samples are excluded from any type of promotion, discount, or associated gift, without exception. Gift cards are also excluded.

Limited quantities

All promotions are subject to limited quantities and are available while stocks last.
Units are not reserved, and availability beyond the stock on hand at the time of purchase is not guaranteed.

Automatic application

Promotions that include gifts or benefits:

• Are automatically added to the cart when the order meets the conditions.
• If the gift does not appear in the cart, it means that the promotion is no longer in stock and cannot be claimed later.

Notes added to the order do not guarantee that a promotion will be applied if the stated conditions are not met.

Validity and changes

All Yours reserves the right to:

• Modify or cancel promotions at any time.
• End them earlier than planned if the units run out.

Advance information

Whenever possible, our team will let you know in advance if an order does not meet the conditions of a promotion, with the aim of being transparent and avoiding disappointment.