Promotions and discounts

It is refunded in Store Credit, both in store and online.

• It applies to the entire order that had a discount or promotional gift, including the products in that order that did not have a discount.
• You do not have to return the gift.
• The return period and conditions are those of our usual returns policy.

And if my order had no discount or gift?
Then this does not apply to you: the usual returns policy applies, even if you bought during a promotion. For example, if during a campaign you buy a lipstick at the regular price and without receiving any gift, you can return it as always.

Store Credit is balance stored in your customer account that you can use as money on any purchase, online or in store. It does not expire.

Only one discount per order can be applied, and discounts are not cumulative with each other, without exception. This includes:

• Promotional discounts
• The Insider Club discounts
• 10% off first purchase
• €20 voucher linked to the purchase of the sample kit
• Any other discount code or commercial offer

Two discounts are never added together on the same product: for example, a 15% promotion and a 15% The Insider Club do not make 30%.

Individual samples, sample kits and gift cards are excluded from any promotion, discount or associated gift, without exception.

Discount codes cannot be applied either to products that already have a promotion.

• The minimum amount to receive a gift is calculated on the order total after discounts are applied. Example: if the minimum is €100 and your order totals €100 but drops to €80 with a discount, you do not get the gift.
• The gift is added automatically to the cart when the order meets the conditions. If it does not appear, it means there are no units left and it cannot be claimed later.
• Notes added to the order do not guarantee that a promotion will be applied if the conditions are not met.
• Gifts cannot be exchanged for another product or for their cash value.

No. Discounts and promotions are not applied retroactively to orders already placed.

• The dates, conditions and products included in each promotion are stated in its communication and on its specific page.
• All promotions have limited units and are valid while stocks last. Units are not reserved.
• All Yours may modify or cancel a promotion, or end it earlier than planned if units run out. Changes never affect orders already placed, which keep the conditions in force at the time of purchase.

For discounted products, the reference price is the lowest price applied in the previous 30 days before the promotion.

Whenever possible, our team will let you know in advance if your order does not meet a promotion’s conditions. If you have any questions, write to us at hello@allyours.com or via WhatsApp.