Shipments and deliveries to Spain (Peninsula)
We ship to the entire Peninsula and the Balearic Islands through the transport company GLS. Delivery is made in 24-72 business hours after placing your order.
Shipping costs €2.90 if the order is less than €40. For orders over €40 shipping is free.
We prepare your order quickly
We will always try to have your order ready and shipped within 24 hours (business day) of payment validation.
Our orders leave from Barcelona
We prepare all orders with a lot of love from our warehouse located in Barcelona. We follow the work calendar of this city, so public holidays in Catalonia or Barcelona do not count as working days for us.
We have a return policy of 15 days upon receipt of the item. Let us know the reason why you want to return the product by sending us an email to firstname.lastname@example.org In case you receive a wrong, defective or damaged product, contact us at email@example.com so that we can evaluate the problem and solve it .
The products must be returned in the same condition that you received. Therefore, the products must be returned new, unused and complete in their original box.
Once we confirm the return, you will receive a refund of the cost of the product within 10 to 15 business days through the same payment method from which the purchase was made.
Remember that if your order had a discount or promotion you will receive the amount you paid for it at that time. In the same way, if your order included a free gift, sample or product, you must return it along with the rest of the products. We will not refund if the product has been used or tampered with.
In the event that you want to make a return for another reason that we have not just mentioned, you can do so as long as the product has not been opened or tampered with. Keep in mind that we will deduct the amount for shipping from the total return. Unfortunately, we do not offer free returns. Customers will have to send unwanted items on their own.
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.
Once an order has been placed, it can only be canceled before we ship it.
In times of promotions (Christmas campaign, sales, Black Friday or other times of the year with discounts, free shipping or gifts for special purchases), promotional codes will not be valid or cumulative with other discounts.
Promotions that imply a discount on the price of the product will not be applied to already discounted products and discounted packs. During promotion days, including 4 business days after a promotion ends, All Yours cannot guarantee that the delivery of an online order will take place in the following 24-72 business hours.