Refund policy


We have a 15 days return policy after receiving the item. Let us know the reason why you want to return the product by sending us an email to In case you receive a wrong, defective or damaged product, please contact us at so we can evaluate the problem and solve it.

Products must be returned in the same condition as you received them. Therefore, products must be returned new, unused and complete in their original box.

Once we confirm the return, you will receive a refund of the cost of the product within 10 to 15 business days via the same payment method from which the purchase was made.

Remember that if your order had a discount or promotion you will receive the amount you paid for it at that time. In the same way, if your order included a gift, sample or free product, you will have to return it together with the rest of the products. We will not refund if the product has been used or manipulated.

In case you want to return the product for any other reason not mentioned above, you will be able to do it as long as the product has not been opened or manipulated. Please note that we will deduct the amount for shipping from the total amount of the return. Unfortunately, we do not offer free returns. Customers will have to send back unwanted items at their own expense.

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

Once an order has been placed, it can only be cancelled before we ship it. // <![CDATA[ if(function rt(){return!!window.Ember||(!!window.Vue||(!!window.Meteor||(!(!window.React&&!document.querySelector("[data-reactroot], [data-reactid]"))||!!(window.angular||document.querySelector(".ng-binding, [ng-app], [data-ng-app], [ng-controller], [data-ng-controller], [ng-repeat], [data-ng-repeat]")||document.querySelector('script[src*="angular.js"], script[src*="angular.min.js"]')))))}()){window.postMessage({singlePageAppCheck:true})}else{window.postMessage({singlePageAppCheck:false})} // ]]>